Coronavirus Safety and Readiness Tips to Keep Your Patients and Your Practice Safe

On January 30, 2020, the International Health Regulations Emergency Committee of the World Health Organization declared the outbreak a “public health emergency of international concern” (PHEIC). On January 31, 2020, Health and Human Services Secretary Alex M. Azar II declared a public health emergency (PHE) for the United States to aid the nation’s healthcare community in responding to COVID-19. On March 11, 2020, WHO publicly characterized COVID-19 as a pandemic.


As a healthcare provider, there are several steps you can take today to keep your patients, staff and practice safe: 

  • Pre-screen and provide pre-visit instructions to your patients through HIPAA-ready text messaging.
  • Have patient-initiated care conversations and answer questions and concerns–before they arrive at your facility.
  • Ask your patients to text when they arrive at your office and remain in their vehicles. Text them when your exam room is ready.
  • Conduct virtual visits through multimedia text messaging and file sharing.
  • Internal chat, message routing and mention keep your team informed–even while remote.
  • Reduce phone call volume by 50% or more by adopting a text-based patient engagement platform.


Rhinogram’s telehealth platform is a force multiplier in helping prevent the spread of COVID-19. Our telehealth platform can be up in running in your facility in hours. Click here to learn more and to get started.

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