Limiting Exposure with a Virtual Waiting Room

Over the last two years, the healthcare industry has seen dramatic operational changes – most of which are likely here to stay. With health remaining a top concern, and contagious viruses spreading at rapid rates, the demand for digital processes, implemented wherever possible, continues to increase as patients expect safety and convenience.

Quelling patient concerns with technology

In a recent survey, 71% of patients said they were fearful to visit doctor’s offices due to COVID-19. While virtual care has become essential as patients and providers continue to navigate the effects of the pandemic, some circumstances demand an in-person visit. In these situations, technology can play a vital role in reducing patient stress, alleviating staff burden, and minimizing unnecessary contact.

High waiting room times can have a negative impact, especially for those patients who are wary of being in enclosed spaces with other people. According to an article by Patient Engagement HIT, nearly 75% of patients say the traditional waiting room is a patient experience shortcoming, 56% said virtual waiting rooms are more efficient than a traditional waiting room, and 55% remarked that a virtual waiting room accomplished exactly what it set out to do: help patients avoid sick people.

Virtual waiting rooms offer patients the convenience they demand

The convenience of a virtual waiting room starts before the patient even arrives at the office. Virtual care platforms allow front-desk personnel to quickly send a secure, templated message to that day’s appointment list to let them know what to expect when they arrive. The message could include a link to online forms they can submit in advance or a reminder to bring a list of current medications.

When patients arrive, they’re instructed to notify the office staff and to remain in their vehicle until the doctor is ready to see them. Once the visit is complete, a staffer can text the patient a secure payment link, providing contactless checkout. Not only does this method create a safer office environment for everyone, but it also alleviates staff burden.

Creating a virtual waiting room with Rhinogram ensures everyone feels more at ease while visiting your facility. Rhinogram is on a mission to get healthcare staff back to their why. More than just HIPAA compliant texting or appointment messaging, Rhinogram allows healthcare providers to engage patients at every step of their journey.

Find out how your organization can benefit from our virtual care platform by requesting a demo.